[RSS] Home » Oh lovely, a RRoD (update)

Oh lovely, a RRoD (update)

By Ghost on Wednesday 05 November 2008 20:25
Category: Personal, Views: 5439

This is just great. Yesterday, in a weekend I need the thing the most, my Xbox 360 decided to show the Red Ring of Death. I do not know how Microsoft's Customer Support has evolved since last year, but I have found reports posted in summer 2007 of Xboxes being in repair for several weeks. So, apart from not having my favourite distraction for this weekend, I risk missing out on Fallout 3's launch day.

I guess that the only thing I can do is call Customer Support and get myself a box or sticker or whatever is needed to ship my game console back for repair. Well... at least it is free. A few months later and I would have had to pay for a brand new one.

Update: Hurray, the device is back. In fact, it has been back for almost a week now. And guess what? I got it right on Fallout 3's launch date :D. In total, the console was away for about ten days (give or take), and all expenses were paid by Microsoft. I even got a Xbox Live Gold membership for a month.

Volgende: Quick and dirty wallpaper concatenation 15-10

Comments

By T.net user maleadt, Sunday 19 October 2008 10:14

Aww, I hope your console gets fixed soon.
By the way, was it a Falcon or not?

By T.net user roy-t, Sunday 19 October 2008 11:05

Hey don't worry, I got my Xbox back in 5 days. And you can sign up your xbox online and print out a sticker so you don't even have to wait for that.

(Xbox support has been greatly improved, my Xbox was actually made in the weekend an brought back to me on monday, also DHL comes to your home to pick up the xbox)

By T.net user devguru, Sunday 19 October 2008 11:15

@ roy-t

You can say what you want about Microsoft, but that's what I call service! It's no obligation to pick up your xbox :)

By T.net user painkill, Sunday 19 October 2008 13:48

Weet niet hoeveel het verbeterd is, maar bij mij duurde het 2 weken, maar van wat ik begrijp krijg je nu direct een nieuwe teruggestuurd, dus duurt het hoogstens 1 week.

By T.net user pat42, Sunday 19 October 2008 13:53

@painkill
Het is inderdaad vooruit gegaan, ik ken twee mensen die een RROD hadden in de afgelopen maanden, en ze hadden hem beide in minder dan een week terug.

By T.net user dna-ghost, Sunday 19 October 2008 17:40

There is another solution to fixing the rrod problem. Google :P

By T.net user painkill, Sunday 19 October 2008 19:46

Die tips daar doen meer goed dan kwaad, en zijn hoogstens tijdelijk, die rrod gaat heus niet meer weg, of je moet hem zelf gaan ombouwen...
Heb nog wel een adresje voor mensen die dit willen, ook reparatie :p

By T.net user dna-ghost, Sunday 19 October 2008 21:23

Wel te hopen dat die xbox niet een nieuwe lite-on drive heeft anders is dat ombouwen een aardige klus.

By T.net user sebastius, Sunday 19 October 2008 22:12

Nou ja aangezien hij hem terug kan sturen betekent dat hij hem sowieso niet omgebouwd had. En zo duur zijn games ook niet, ombouwen is niet echt nodig, en xbox live (en live arcade) bied echt meerwaarde!

By T.net user dna-ghost, Sunday 19 October 2008 22:29

Live kan ook nog als ie geflashed is :)

By T.net user painkill, Monday 20 October 2008 00:27

60 euro voor een game niet duur, het hele ombouwen kost maar 40 euro, ik kan het zelfs gratis krijgen ;)
En zelfs als je xbox gepakt wordt, een nieuwe is nog maar 150 euro, 2½ spel dus.
Incl opnieuw ombouwen kost je 190, 3 spellen.
Maar laten we het niet teveel over ombouwen hebben, alhoewel die personen ook graag repareren.
Het feit is dat MS het nu netjes geregeld heeft, alhoewel ik wel hoop dat ik mijn geld terug kan vragen als hij nu weer kapotgaat, 4de keer dan dus.

By T.net user Swelson, Monday 20 October 2008 09:12

They are verry fast with replacing your Xbox. That's the experience of a friend of mine ;)

By T.net user sebastius, Monday 20 October 2008 11:30

60 euro voor een game? Sorry maar ik heb hier 6 toptitels liggen:

Gears of War en PGR4 zaten bij mijn supersize pack
Viva Pinata en Forza 2 kocht ik voor 12 euro samen
Command & Conquer, Kane's Wrath kocht ik voor 12,50
StarWars the Force Unleashed kocht ik voor minder dan 40 euro

Oftewel, ik heb 6 topgames voor iets van 65 euro

Beetje nadenken, budgetbak nalopen en gewoon goed zoeken naar goede deals!

By T.net user Boeboe, Monday 20 October 2008 17:22

UPS is mijn 360 komen ophalen 2 uur nadat ik de telefoon had neergelegd: sticker met barcode mocht ik zelf uitprinten. Exact 5 dagen later had ik een nieuw exemplaar terug. "Several weeks" lijkt me dus wel ietsje overroepen :p

By T.net user Ghost, Monday 20 October 2008 21:20

Right, my console is all boxed up, waiting for UPS to collect it tomorrow afternoon. I have to say, I am quite pleased with Microsofts support so far. All expenses paid, quite a charming girl answering my questions about packaging and using a lenient delivery company (UPS, in my case).

Let's see how it all plays out eventually. I am glad to hear support has been improved over the last months. And I might be able to play Fallout on launch day after all.

@MALEADt: I do not think I had a Falcon. My case stems from January 2006, while Falcons started shipping in summer 2007.

@Most of the others: My Xbox is not modded, as some have deducted. I agree with sebastius that, when looking properly, you can get games for acceptable prices, so I never felt the need for a chip. Although, I am disappointed I cannot backup my games easily. I hope that the Fall 2008 update let me use the dvd's less intensely.

By T.net user Cr1mp, Wednesday 05 November 2008 21:31

nice to read u have it back :D

By T.net user MaNDaRK, Thursday 06 November 2008 08:56

What can i say? Happy gaming! And great service of Microsoft :)

Did you get your console back or a new one?

By T.net user Ghost, Thursday 06 November 2008 09:17

According to the repair sheet I have received with the console, they have replaced both the motherboard and my disk drive (I did not even know the latter was defective...). Since the serial number on the casing appears to be the same and my warranty is only shifted by one month, my guess is I have got my original console back. As far as I can speak of my 'original' console, considering the replacement of those two major components :P.
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In this blog I try to give my answer to the problems I encounter during my digital life. Sometimes I sprinkle it with a little bit of personal drama, but my main goal with this site is to help people tackle the problems they might face while using their computer.

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